Refund policy

Return and Refund Policy — yoursdeals.store

Last updated: June 2026

Our Commitment

We want you to be completely satisfied with your purchase. If something is not right, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging
  • You have proof of purchase (order confirmation email)

Non-returnable items:

  • Items that have been used, washed, or damaged by the customer
  • Items returned after the 14-day window
  • Sale or discounted items marked as final sale

How to Request a Return

  1. Email us at support@yoursdeals.store with:
    • Your order number
    • Reason for return
    • Photo of the item (if damaged or defective)
  2. We will respond within 48 hours with return instructions
  3. Once we receive and inspect the item, we will process your refund within 5–7 business days

Refunds

Once your return is approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–7 business days after we receive the returned item
  • You will receive a confirmation email once the refund is processed

Please note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@yoursdeals.store with:

  • Your order number
  • A clear photo of the damage or defect

We will offer you a full refund or free replacement at no additional cost. You do not need to return the damaged item.

Wrong Item Received

If you received the wrong item, contact us immediately. We will send the correct item and cover all shipping costs.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After that, the order may already be in processing and cannot be cancelled. Please email us as soon as possible at support@yoursdeals.store.

EU Consumer Rights

As a customer in the European Union, you are entitled to a 14-day cooling-off period under EU consumer protection law (Directive 2011/83/EU). This means you may cancel your order within 14 days of receiving it without providing a reason.

To exercise this right, please notify us in writing at support@yoursdeals.store before the 14-day period expires.

Contact Us

📧 support@yoursdeals.store Monday–Friday | 9:00 AM – 6:00 PM CET We respond within 24 hours.